ABC Health & Performance, LLC provides coaching and other non-clinical services. We are not a medical practice or pharmacy. This policy explains how refunds and returns work for what we sell, and who to contact about clinical, medication and lab charges. For non-clinical questions about an order, contact our client support team at admin@abchealthandperformance.com.
Who Handles What
- Coaching and program fees are charged by ABC Health & Performance. Contact us about these.
- Clinical fees for licensed provider consultations are charged through the SpringTrainingMD-supported clinical platform and are governed by the terms shown there.
- Prescription medications are dispensed and shipped by the participating pharmacy. Lab testing is performed by the laboratory. Questions about these charges go through the clinical platform or patient portal.
Coaching & Program Fees
The price, any recurring billing schedule and the cancellation terms for coaching programs are shown to you before you pay. You may cancel future recurring coaching charges at any time by emailing admin@abchealthandperformance.com before your next billing date. To request a refund for a coaching charge, contact us with your name and the charge date and we will review it under the terms you agreed to when you purchased.
Prescription Medications
State and federal regulations do not allow the return of prescription medications after they have been dispensed by the pharmacy. Once your method of payment has been charged and your package has been handed to the carrier (USPS, FedEx, UPS), all sales are final.
To change your shipping address or payment method, or to cancel a recurring medication order before it ships, contact the pharmacy or your provider through the clinical platform or patient portal.
If your prescription medication arrives damaged or is lost in transit, contact the dispensing pharmacy through the clinical platform. If you are not sure who to contact, email us at admin@abchealthandperformance.com and we will point you to the right place. Please don't include medical details in your email.
Non-Prescription (Over the Counter) Products
ABC Health & Performance may accept returns on unopened, non-prescription items it sold to you up to 30 days after the sale. You are responsible for return shipping costs, and we do not accept COD returns.
To return an item, email admin@abchealthandperformance.com with your order number, the product name and the reason for the return.
We may deny a return that does not arrive in its original condition or appears to have been tampered with or opened. Once we receive and approve the returned product, your purchase price will be refunded to your original method of payment.
How to Send a Return
For non-prescription products sold by ABC Health & Performance only. Email or call us before sending anything and we will reply with return shipping instructions. Do not send prescription medications to us.
ABC Health & Performance, LLCEmail: admin@abchealthandperformance.com
Phone: (936) 243-9645
Lost Packages
If a non-prescription order from ABC Health & Performance is lost in transit, we will work with the carrier (USPS, FedEx, UPS) to locate it, and reship it if it cannot be found. Lost or delayed prescription shipments are handled by the dispensing pharmacy.
Weather can sometimes delay deliveries. If your package does not arrive at the shipping address you provided, email admin@abchealthandperformance.com.